Our Microsoft Dynamics Specialists collaborated with technicians at Hamilton Company to ensure that tasks were completed marked by weekly sprints.
The proof of concept was the initial landmark towards project development. The delivery was made on time and user tests were done to verify the results. In the final solutions, tasks fulfilled each part of the flow individually and without overlapping information; this helped ease the flow from one department to another.
Field engineers were able to see real-time info and handle full processes from desktop and mobile devices. This helped to complete tasks much faster and more accurately, minimize human error, and immediately record service reports in Dynamics 365 for Field Service, where they could be made available to all the Department.
Intelligent planning to improve efficiency and save resources
Dynamics 365 Field Service provides a powerful singular interface to ensure efficiency for field engineers. It helps them gather work orders from channels such as email, phone, and chat. At the same time, the role dashboards provide curated views displaying real-time information.
The handoff involves a step-by-step workflow that administrators and supervisors can easily update based on daily or hourly events. This allows for coordination between departments while maintaining a holistic view of the case, customer information, and remediation steps. Field engineers can populate work orders with the appropriate service tasks and estimated time, ensuring a quick turnaround for customers. All can be included in the work order, logged, and tracked within an asset management system.
Connected Internet of Things devices can be used to provide proactive support. Use these to identify thresholds and standards for preventative maintenance. This helps respond to customer needs in a more intelligent, agile way.
With Microsoft Dynamics 365 Field Service, Hamilton gets proactive service, connected interactions, and empowered individuals and organizations to offer a seamless service experience.
