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Tier 3 Support for Microsoft’s Three Clouds

Since 2018 Microsoft has been rolling out Microsoft Unified Support, this new program replaces Microsoft Premier Support; Unified Support is a revamped offering and for many of Microsoft’s clients it comes with a substantial price increase.

Microsoft Premier Support Alternative is the option you need!

Definity First offers Microsoft Premier Support Alternative at a much lower cost service, similar to the one Microsoft offers and we can help you solve your support needs. Our software engineers have extensive experience with Microsoft Technologies such as Dynamics 365, Azure, and Office 365. Enjoy up to 60% of cost savings with us.

We currently provide Tier 3 support for companies
with more than 12,000 end-users including
Fortune 250 companies.


  • Same response time as Microsoft for critical incidents
  • On-Call Support for Severity A incidents
  • Ticket escalation with Microsoft
  • Shared Service Lead
  • Advisory Services*
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    Immediate savings of 60% or even more, Definity First Tier 3 Support is customized to your actual needs and usage.

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    Ms Expertise

    Our people are certified with Microsoft latest products. Our engineers have access to technology previews and coming features for cloud products.

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    Support Services

    Support for Microsoft’s Three clouds (Office 365 including Windows 10, Azure and Dynamics 365). Our core Support offering ensures peace of mind and continuous operation.

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    Single Point of Contact

    Receive personalized service from a single person, even If your ticket needs to be escalated, you will always have a single point of contact to keep you updated.