In the world of emergency services, access to accurate information can mean the difference between a smooth response and a critical delay. While traditional radio dispatch remains a foundational tool, it has limitations when it comes to speed, clarity, and consistency.
That’s why IamResponding, a leading platform for emergency response coordination, is modernizing how dispatch data gets to the right people at the right time. With support from Definity First, the team behind IaR is rethinking how CAD (Computer-Aided Dispatch) information is processed and delivered, helping fire departments and EMS teams respond faster and more efficiently.
- Dispatch Without the Delay
Rather than relying solely on radio transmissions, IaR's Enhanced CAD Relay delivers structured call details, incident type, address, dispatched units, and notes to responders' devices. This guarantees less confusion, fewer repeated transmissions, and greater clarity for teams in motion.
- One Tap to the Scene
With integrated mapping, responders can tap straight from the dispatch message into navigation, without the need for guesswork. These small improvements shave off critical seconds and reduce room for error, especially in high-stress scenarios.
- Smarter, Not Just Faster
Speed is important but so is context. Enhanced CAD Relay can include key supplemental data like incident history, building access codes, or special instructions that wouldn't typically be shared over the radio. These insights help shape better response strategies before units even arrive on the scene.
- Making Sense of Messy Data
Behind the scenes, many emergency alerts come from third-party CAD systems that send plain-text messages in inconsistent formats. That's where Definity First stepped in. We helped IamResponding train and implement AI-powered natural-language processing (NLP) models that automatically parse and structure these messages. This upgrade replaced clunky rule-based parsing with more innovative, scalable tools that extract locations, cross streets, and unit statuses with much higher accuracy.
- Built for the Realities of the Field
The IaR system is device-agnostic, supporting smartphones, tablets, and even older mobile phones. Whether responders are on duty, off duty, or volunteering, they can receive alerts through texts or app notifications without needing special hardware.
- A Scalable System, Ready to Serve
From small rural departments to large metro areas, IaR's solution is designed to grow with each agency's needs. With minimal setup and no bulky infrastructure, teams can easily onboard new users and improve communication without overhauling their systems.
Enhanced CAD Relay helps emergency responders stay ahead of critical moments with clearer information, faster updates, and smarter tools. We're proud to support IaR in building technology that keeps first responders connected and ready when it matters most.
Want to see this technology in action?
Download our case study to learn how we helped one emergency services team modernize their dispatch system and improve response times with Enhanced CAD Relay:
